PRIVACY POLICY

Effective: May 2, 2025

At Still Waters by Nicki, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By visiting our website or engaging with our services (including retreats, workshops, coaching, and any wellness offerings), you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and mailing address
Emergency contact information (for retreat participation)
Health or wellness information you choose to disclose (e.g., medical history, allergies, mental health considerations)
Payment and billing information (handled securely via third-party processors)
Any information you voluntarily provide through forms, surveys, email, or workshop/retreat participation

2. How We Use Your Information

We use your personal information to:

Communicate with you about retreats, workshops, and offerings
Process payments and confirm registrations
Ensure safety and appropriate accommodations during wellness activities
Provide support, resources, and updates
Send occasional newsletters or marketing materials (with your consent)
Comply with legal or regulatory requirements

3. Consent

By providing personal information, you consent to its collection and use for the purposes outlined above. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at [insert contact email].

4. Disclosure of Information

We do not sell or rent your personal information. We may share it only in the following situations:

With service providers (e.g., payment processors) who assist in delivering services
If required by law, regulation, or legal process
In emergency situations where health or safety is at risk

All third-party service providers are contractually obligated to protect your information.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure servers, password-protected databases, and limiting access to only those who need it to perform their roles.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, your information will be securely deleted or anonymized.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Correct any inaccuracies
Withdraw consent (where applicable)
Ask for your data to be deleted (subject to any legal limitations)

To exercise any of these rights, please contact us at [insert email address].

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance your browsing experience and gather usage data (such as page views, duration of visit, and traffic sources). You may disable cookies in your browser settings at any time.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. We recommend reviewing it periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this policy, please contact:

Nicki Lumsden
Still Waters by Nicki
Lumsden.Nicki@gmail.com